Shipping policy

1. Order Processing

We aim to process all orders within 12-24 hours of confirmed payment.
Orders placed during weekends or official Egyptian holidays will be processed on the next business day.
Processing means: payment verified → packaging prepared → hand-off to courier.

2. Shipping & Delivery Time

We deliver across Egypt through our trusted courier partners Aramex:

Cairo & Giza (including Greater Cairo area): expected delivery within 24–48 hours from dispatch.
Alexandria and Delta governorates: expected within 2–3 business days.
Other Egyptian governorates (including Upper Egypt & remote regions): expected within 3–5 business days.
Delivery times are estimates and may vary due to courier delays, weather, traffic, or public holidays.

3. Shipping Fees

Shipping: 140 EGP for one sensor — free shipping on two or more sensors.
For Cash on Delivery (COD) orders, an additional COD fee of 60 EGP applies (courier’s extra charge).

4. Cash on Delivery (COD)

Cash on Delivery (COD) is available in Egypt, limited to Cairo and Giza only
All other governorates, full payment is required in advance before shipping the order.
Customer must have reachable mobile number; courier will call before delivery.
Customer is required to pay the exact amount presented (or equivalent) at time of delivery.
If COD is refused at delivery, the order may be returned to us and standard return fees/conditions apply.

5. Tracking Your Order

Once your order is shipped, you will receive an Email update with your tracking number and link.
You can track delivery status via the courier’s tracking portal.
If you do not receive a tracking update within 24 hours of order processed, please contact our customer support.

6. Address Accuracy & Delivery Issues

Please make sure your delivery address, full name, and phone number are correct at checkout.
We are not responsible for delays or mis-deliveries caused by incorrect/incomplete address or wrong phone number.
If a parcel is returned due to incorrect address or un-reachable recipient (after 2-3 delivery attempts), the customer is responsible for any additional re-delivery fees.

7. Returns & Exchanges

Because our product is a medical device (single-use sensor), the following applies:

We do not accept returns or exchanges for items that have been opened, used or unsealed.
We will only accept a return or replacement if: the product arrives damaged, defective, or the wrong item was shipped.
Claims must be submitted within 24 hours of delivery via {support@linxcgmeg.com}, with photos of packaging and condition.
Once approved, the return process will be handled under our “Returns Policy”.

8. Lost, Damaged or Delayed Shipments

For shipments that are lost in transit or show clear damage on arrival, please notify us within 48 hours of delivery.
We will coordinate with the courier on your behalf to investigate and expedite a replacement if applicable.
We cannot guarantee delivery times under circumstances beyond our control (natural disasters, public holidays, remote area logistics).

9. International / Outside Egypt

At present, we ship only within Egypt.
For any other regions, please contact us for special arrangements and shipping fee quotation.

10. Contact & Support

If you have any questions or concerns about delivery, shipping fees, or your order status:

Notes & Compliance

Because the product is a medical device, we must ensure: proper packaging, traceability, handling of sensitive items.
According to Egyptian regulations, medical devices must comply with import and trading rules. Egyptian Drug Authority+1

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